Terms and Conditions

Welcome to Aurevalionx. These Terms and Conditions dictate the legal relationship between you, the user, and Aurevalionx, an online apparel entity headquartered and operating exclusively within Singapore . By accessing our platform, browsing our collections, or engaging in a transaction, you acknowledge that you have read, understood, and consented to these provisions.

Our operations are firmly rooted in the legal framework of Singapore. We ensure that our digital presence adheres to the Personal Data Protection Act (PDPA) and local consumer protection statutes. This document is designed to provide total transparency, meeting the high standards required for Google Ads compliance while maintaining a unique, professional voice.

1. Scope of Operations and Territorial Limits

Aurevalionx is a localized entity. We do not maintain international branches, nor do we facilitate transactions outside the borders of Singapore . All services, logistics, and communications are tailored specifically for the Singaporean market. By using this site, you confirm that you are a resident of or currently located within this territory. Any attempt to engage our services from outside this jurisdiction may result in the automated cancellation of your request to ensure we maintain our localized operational integrity.

2. Digital Identity and Data Integrity (PDPA)

In alignment with the PDPA, Aurevalionx views your personal data as a significant asset that requires robust protection. When you interact with our storefront, we collect identifiers such as your name, contact number, and physical address. These are utilized solely for the functional necessity of fulfilling your orders and improving our local outreach.

We do not engage in the sale of your information. Our data architecture is designed to prevent unauthorized access. Any details you provide, including bank information for refunds or residential addresses for delivery, are processed with a focus on security. You maintain the right to access or correct your data at any time by contacting us at info@aurevalionx.com .

3. The Cash on Delivery (COD) Mandate

To foster an environment of maximum transparency, Aurevalionx utilizes Cash on Delivery (COD) as our exclusive payment method. We believe this model provides the highest level of consumer security.

• Payment Execution: Funds are exchanged only at the moment of physical delivery at your doorstep.
• Currency: All transactions are conducted in Singapore Dollars (SGD).
• Validation: Our courier partners will validate the amount upon arrival. Please ensure the exact sum is available to facilitate a smooth handover.

This model ensures that you never pay for a product until it is physically in your possession, eliminating the risks associated with digital payment gateways and upfront fiscal commitments.

4. Order Cancellation Protocol

We understand that circumstances may change after an order is placed. However, our logistics chain moves with structured precision.

• Window of Opportunity: You may cancel your order at any time within the 2-business day internal processing window. This is the period during which we prepare your items for transit.
• Point of No Return: Once the 2 business days period concludes and the order is marked as "Shipped," cancellation is no longer possible. At this stage, the package has been handed to our local courier partners and is moving through the transit network.
• Method of Cancellation: To trigger a cancellation, you must send an email to contact@aurevalionx.com with your order number. If the request is received within the two-day window, we will halt the process immediately with no penalty.

5. Fulfillment and Transit Framework

Our shipping protocols are designed for predictability. As outlined in our logistics policy, every order undergoes a 2-business day preparation phase. Following this, the transit phase takes an additional 1 to 2 business days.

• Timeline: The total duration from order placement to doorstep arrival is 3 to 4 business days.
• Cost: All deliveries within Singapore are provided free of charge.
• Accuracy: You are responsible for providing a valid and precise Singaporean address at checkout. Aurevalionx is not liable for failed deliveries resulting from incorrect address entry. In such cases, we will attempt to contact you to rectify the details, but this may extend the original timeline.

6. Resolution, Returns, and Refunds

We offer a 30-day return window from the date of delivery. This window is strictly reserved for items that are received in a damaged state or if the incorrect product was delivered.

The Return Process:

• No Fees: We do not charge restocking fees or return shipping fees.
• Pickup: We organize a complimentary pickup at your convenience.
• Inspection: We require one business day to inspect the returned item once it reaches our facility.

Refund Execution:

Because we operate on a COD basis, refunds are issued via Bank Transfer .

1. We will request your banking details via info@aurevalionx.com .

2. Once provided, we process the transfer within one business day .

3. The reflection of funds in your account depends on your bank's internal cycles, typically taking 7 to 8 business days.

7. Intellectual Property and Content Usage

All content displayed on the Aurevalionx website, including imagery, text, logos, and design elements, is the exclusive property of our brand. We prohibit the reproduction, distribution, or modification of our digital assets without prior written consent. Our brand identity is built on unique creative work, and we protect these assets under Singaporean intellectual property laws.

8. Limitation of Liability

While we strive for a seamless experience, Aurevalionx is not liable for indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our total liability to you for any claim arising out of your interaction with our brand is limited to the total amount paid for the specific order in question.

We do not ensure that the website will be error-free or uninterrupted. We reserve the right to modify or discontinue services at any time to maintain the quality and security of our platform.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from or relating to these Terms, our policies, or your purchase shall be subject to the exclusive jurisdiction of the courts of Singapore. We encourage customers to reach out to us directly at contact@aurevalionx.com to resolve any issues amicably before seeking formal legal intervention.

10. Modifications to Terms

Aurevalionx reserves the right to update this Governance Agreement at any time. Changes become effective immediately upon being posted to our website. It is your responsibility to review these Terms periodically. Your continued use of the platform following any updates signifies your acceptance of the revised terms.

Summary Table of Core Terms

Contact Information

For all official inquiries, data requests, or order resolutions, please utilize the following channel:

Email: info@aurevalionx.com

By interacting with Aurevalionx, you agree to these terms in their entirety, ensuring a transparent and secure relationship between our brand and your household.