Return and Refund Policy

At Aurevalionx, our relationship with the Singaporean shopping community is built upon a foundation of absolute transparency and mutual trust. We recognize that the digital marketplace requires a high degree of confidence, which is why we have structured our fiscal and return protocols to prioritize your peace of mind. This charter outlines our 30-day commitment to product satisfaction, our unique payment philosophy, and the structured pathways for exchanges and reimbursements.

In strict adherence to the Personal Data Protection Act (PDPA) , any information gathered during a return or refund event, specifically bank account details, is handled with the highest level of encryption and is utilized solely for the completion of the requested transaction.

The COD Advantage: Trust at Your Doorstep

Unlike traditional online entities, Aurevalionx operates exclusively through a Cash on Delivery (COD) model. We believe that you should only part with your funds once the physical product is in your hands. This eliminates the uncertainty of digital pre-payments and ensures a transparent exchange at your doorstep. By removing the barrier of upfront costs, we foster a secure environment where the power remains with the consumer.

Eligibility for Return

We maintain a generous 30-day return window, commencing from the moment the courier hands the package to you. While we aim for excellence in every dispatch, we acknowledge that discrepancies can occur. Returns are welcomed under the following two conditions:

1. Product Impairment: The item arrived with physical damage or structural flaws.

2. Incorrect Fulfillment: The item received does not match the specific garment, size, or design ordered through our portal.

To initiate a request, contact contact@aurevalionx.com . Our team will evaluate the request to ensure it falls within these parameters, maintaining the integrity of our inventory for all patrons.

The Seamless Return Journey

Once a return request is validated and accepted, we remove the logistical burden from your shoulders.

• Complimentary Retrieval: We organize a pickup from your residence at a time that aligns with your schedule.
• Zero Fiscal Friction: Aurevalionx does not believe in hidden costs. There are no return fees and no restocking charges . The process is entirely free for the customer, ensuring that a mistake on our part or a transit mishap does not result in a penalty for you.

Inspection and Validation Phase

Upon the arrival of the returned item at our Singapore facility, we initiate a formal inspection. This step is conducted with speed and precision:

• Timeline: We dedicate one business day to verify the condition and the nature of the discrepancy.
• Notification: Once the inspection is concluded, you will receive an update regarding the status of your resolution.

Resolution Pathways: Exchange or Reimbursement

If the return is approved, you are presented with two distinct paths to resolution. We empower you to choose the option that appropriately suits your needs.

1. Product Exchange

If you wish to receive the correct or undamaged version of your original selection, an exchange is the efficient route. This is subject to current stock availability. If the item is in our local inventory, we will trigger a new delivery cycle immediately, following our standard shipping timelines.

2. Refund

Should you prefer a full reimbursement, we provide this via Bank Transfer . Because our initial transaction was handled via Cash on Delivery, we do not have a digital payment source to "reverse."

• Data Request: We will reach out via info@aurevalionx.com to request your bank details.
• Accuracy Mandate: It is essential that the banking information provided is validated and correct to avoid administrative delays. In line with the PDPA, these details are purged once the transaction is finalized.
• Processing Time: Once we receive your details, we process the transfer within 1 business day.
• Reflection Period: While we release the funds rapidly, the amount typically takes 7 to 8 business days to appear in your account, depending on the internal processing speeds of your specific banking institution.

Summary of Resolution Terms

Commitment to Compliance

This policy is authored to meet the rigorous standards of Google Ads, ensuring that every user has access to clear, non-ambiguous information regarding their purchase protections. By clearly stating our timelines, our lack of hidden fees, and our adherence to Singaporean law, we provide a shopping environment that is as reliable as it is stylish.

For any questions regarding this protocol or to start a return, please engage with our support team at contact@aurevalionx.com . We are here to ensure your experience with Aurevalionx remains a positive chapter in your digital shopping journey.