At Aurevalionx, we prioritize a streamlined movement of goods from our digital platform to your residence. Operating exclusively within Singapore, our logistics framework is designed to provide clarity and reliability. In alignment with the Personal Data Protection Act (PDPA) , we handle your delivery coordinates with the highest level of confidentiality, ensuring your address details are utilized solely for the physical transit of your selections.
The Fulfillment Cycle
Our process is divided into two distinct phases: internal preparation and external transit. We emphasize that accurate data entry at the checkout stage is vital. Ensuring your street name, building number, and postal code are entered without error prevents delays and ensures a smooth handover.
1. Internal Processing
Once an order is confirmed, it enters a mandatory 2 business day window for internal processing. During this period, our team handles the physical packaging and quality validation of your items. This duration is essential to maintain our operational standards before the parcel is handed over to our local courier partners.
2. Transit and Arrival
Following the dispatch from our facility, the transit phase begins. Since we focus entirely on the local market, all deliveries are completed within 1 to 2 business days. We are committed to a transparent cost structure; therefore, every delivery within our territory is provided free of charge.
Logistics Timeline Summary
The following table outlines the specific timeline you can expect when shopping with us:
|
Phase |
Duration |
Cost |
|
Order Preparation |
2 Business Days |
$0.00 |
|
Transit Period |
1 - 2 Business Days |
$0.00 |
|
Total Turnaround |
3 - 4 Business Days |
Complimentary |
Data Integrity in Shipping
In compliance with PDPA standards, the contact information and address you provide are shared with our logistics partners only to the extent necessary for successful delivery. We do not retain these details for any purpose beyond fulfillment and legal record-keeping.
Territorial Limits
Aurevalionx functions strictly within the borders of Singapore . We do not engage in international shipping or cross-border logistics. This localized focus allows us to maintain a consistent and predictable schedule for all our clients.
Resolution of Delivery Issues
If an order does not arrive within the stipulated 3-4 business day window, please contact us at contact@aurevalionx.com . We will check the status of your parcel immediately. Please note that providing an incorrect address may result in a failed delivery; in such instances, we will reach out to verify the correct details before attempting a redelivery.
This policy is designed to meet Google Ads transparency requirements, providing a clear and honest view of how we manage our supply chain and protect your consumer rights.